In the second industry-specific study of the Global Workforce Intelligence (GWI) Project, The Josh Bersin Company team presents Consumer Banking Under Siege: Addressing the Digital Capability Gap. The research, which follows the detailed report covering the healthcare industry, identifies that today’s banks primarily face a capability challenge in which their current employees possess the wrong skills to remain competitive. The Bersin Company team’s innovative data analysis of eightfold.ai’s extensive talent intelligence platform concludes that traditional banks will never catch up to their modern counterparts if they don’t make significant adjustments to their talent approaches. Trailblazer banks, the highest performing in the industry, have entirely different talent, skills, and operating models than their struggling counterparts.
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